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HELP & SUPPORT

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From your first monitor to an unexpected result.
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3 live monitors on Free Checks from every 5 minutes Alerts after 2 unhealthy checks

THE HELP LIBRARY

What can we clear up?

17 practical answers

17 answers to help you get moving

Getting startedHow do I add my first website?

Open your dashboard and choose Add monitor. Enter a name and the public HTTP or HTTPS address you want to check, then save it. The Free plan includes 3 live monitors with checks from every 5 minutes. A new monitor shows Pending until its first result arrives. Open its details to see the result, or use Force check now when available.

Getting startedHow do I create an account or sign in?

Choose Create account and continue with Google. The Free beta has limited capacity; no card, Sentinel password, or owner setup key is needed. Use the same Google account each time. Existing password users can connect Google from Account sign-in settings after signing in.

Getting startedAre sample monitors checking real websites?

No. Monitors labeled Sample contain illustrative history. They do not make network checks or send alerts, and they do not use your allowance of live monitors. Add your own public URL to collect real observations.

MonitoringDo checks keep running when I close my browser?

Yes. Scheduled uptime checks run in the cloud, independently of your browser or computer. Check Settings → Monitoring service for the last heartbeat. If it says checks may be delayed, results may be out of date. Certificate issuer and expiry details use an additional inspector when it is connected.

MonitoringWhat do Online, Slow, Offline, and Rate limited mean?

Online means a successful HTTP response in 1,500 ms or less. Slow is a successful response taking longer than 1,500 ms. Offline means the HTTP check failed, timed out, or returned an error. Rate limited means HTTP 429: the server restricted the monitoring request, so Sentinel waits before retrying. A monitoring failure does not always mean the website is unavailable to visitors.

MonitoringWhy is there a failed check but no incident or alert?

Sentinel requires 2 consecutive unhealthy checks before opening an incident and sending its first alert. A single failure stays in check history. A normal response closes an open incident and triggers one recovery alert. A URL change, pause/resume, or long gap restarts an unconfirmed failure sequence. Alert channels must also be saved and enabled.

MonitoringMy website opens in a browser. Why does Sentinel see 403 or 429?

A website may treat automated monitoring differently from a visitor. HTTP 401 or 403 can indicate authentication or firewall restrictions; HTTP 429 is a rate limit. Check your site's access rules and use an appropriate public health endpoint. Sentinel respects retry delays, and Force check now cannot bypass them. It checks HTTP responses; it does not run a full browser or inspect page contents.

MonitoringWhy is a monitor Pending, paused, or overdue?

Pending means no result is recorded yet. Check that the monitor is not paused or beyond your plan allowance, that its next check is due, and that Monitoring service is connected in Settings. A rate limit may delay the next check. If the service is connected but results remain overdue, include the monitor name, last check time, and displayed reason in a support request.

MonitoringWhy are certificate details unavailable?

HTTPS checks validate the connection, while a separate certificate inspector refreshes expiry and issuer details. Missing or old certificate details can mean that inspector is disconnected. It does not by itself mean your certificate is invalid. Open the monitor for its latest connection result and any TLS error explanation.

NotificationsHow do I connect and test alerts?

Open Notifications and choose Connect channel. For Discord, provide your webhook URL. For Telegram, provide your bot token and chat ID. For email, provide an email automation webhook and a recipient address. Save the channel, enable it, then choose Send test alert. You can test a saved channel even when it is disabled; testing does not enable it. Wait 60 seconds before repeating a test for the same channel.

NotificationsA test says Accepted, but I did not receive a message. What now?

Accepted means the provider accepted the request, not that a person received or read it. Check the destination channel or chat, bot permissions, and your email provider's delivery history and spam folder. Sentinel's Delivery history shows provider failures or an unconfirmed result. Sample monitors never send outage alerts.

NotificationsCan I enter an email address without a webhook?

The current email alert channel requires your own HTTPS automation webhook. It receives JSON with to, subject, and text fields and must send the email through your provider. An email address alone is not enough. Support replies are separate: they appear in Help & support and are not emailed.

MonitoringWhat happens when I run a remote action?

You configure your own HTTPS webhook for Clear cache, Restart service, or Maintenance mode in a live monitor's Remote actions tab. Sentinel sends a POST with action, siteId, url, and requestedAt. Your endpoint performs the work. A successful HTTP response only confirms that the endpoint accepted the request; verify the result on your service.

Account & dataHow do I download my history or delete my account?

Open Settings → Manage data & account. You can download monitor settings, check history, and incidents as CSV files. Check history is retained for 31 days. Eligible Free customers can review deletion and confirm with their email and DELETE after a recent sign-in. Deletion removes the active workspace; existing backups and downloads are separate. The deployment owner is protected, and payment records require a billing review.

Account & dataI cannot sign in. Do I need a setup key?

Customers do not need a setup key. If you joined with Google, choose Continue with Google using the same Google account. If you use a Sentinel password, choose Forgot your password to check whether email recovery is available. Google-only users recover access through their Google account. In-app support requires access to your Sentinel account.

Account & dataCan I upgrade to Pro?

Paid subscriptions are not available in this installation yet. You can use the Free plan without a payment method. No real payment is taken by the current Free beta.

Account & dataWhere do I find a reply to my support request?

Sign in and open Help & support → Your requests. Select the conversation to read replies and add details. Requests are private to you and Sentinel's support owner. Replies are not emailed, so check back here. Support is handled during the beta with no guaranteed response time; it is not an emergency response service. Your support history is removed if your account is deleted.

LET’S FIGURE IT OUT

Still need a hand?

Private conversations

Send a question, report a problem, or suggest an improvement. Your requests are visible only to you and Sentinel’s support owner. Replies appear here; no support emails are sent.

Free beta support · No guaranteed response time. For an urgent outage, investigate your website or contact your hosting provider directly.